Returns on regular merchandise:

We will gladly accept merchandise returns sent within 15 days from the date of delivery. After the 15 day period, all purchases are final and no product exchanges or returns will be accepted. We will only accept returns for items in original condition that have not been used, altered or washed. Please be extra careful that no pet hair gets on the linen. Upon receipt of returned goods, Govinds Grove reserves the right to deny credit if the merchandise does not meet return policy requirements. Shipping and handling charges on the original order and return shipping paid by customer are non-refundable. We do not pay for return shipping.

Please include a copy of your invoice with your return. For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return.

Returns as a result of error by Govinds Grove:

If the return is being processed as an error on our part (e.g. incorrect item sent), we will make it right for you. In this case, we will also refund any extra shipping costs incurred by the customer.

Return on Sale/Clearance items:

Sale/Clearance items purchased at discounted prices cannot be exchanged or returned. All sales for such items are final.

Return on orders over $500:

Returns on order over $500 may incur a restocking fee of upto 25%. Processing returns is quite expensive and being a small business, our goal is to keep it to a minimum. 

 

Please include a copy of your invoice with your return. For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return.

Return address:

Govinds Grove Returns,
14, Warbler Road,
Marlboro, New Jersey - 07746

Exchange Policy:

We will gladly exchange a purchase if notified within 15 days of purchase. However, we will not be able to offer free shipping on any exchanges.

Credit issuance for returned merchandise:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please allow 2 weeks for Refund Processing from the time we receive the return.

Contact us:

  • Please fill in the Contact Us form with your details and query/feedback, we will respond within 24 hours.
  • Prefer writing in? Our mailing address is:

Govinds Grove LLC,
14, Warbler Road,
Marlboro, New Jersey - 07746

  • Favor email? Drop us a line at hello@baoveda24h.com - we will be delighted to hear from you.
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